This page explains how to have your data deleted from PROradius Invoicing, exactly what is deleted, what we are obliged to keep, and how long each step takes. It applies whether you are one of our business customers or an individual whose details were recorded in the Service by one of them.
The short version
- Delete your whole account: email [email protected] from your registered address with the subject "Data deletion request".
- Timeframe: we acknowledge within 72 hours and complete deletion within 30 days, with backups purged within 90 days.
- Cost: free.
1. First — which of these are you?
Deletion works differently depending on whose data it is. Please read the row that applies.
| You are… | What that means | Where to go |
|---|---|---|
| A business using PROradius Invoicing | You hold an account with us. You control the data in it, including records about your own customers. | Section 2 — you can delete it yourself, or ask us. |
| A user within a business account | An employee, collector, or accountant invited to someone else's account. | Section 3 — ask that account's owner, or contact us. |
| A customer of a business that uses PROradius Invoicing | Your details were entered by that business — for example because they invoice you. They control that data, not us. | Section 4 — contact that business first; we can help if they don't respond. |
| Someone who used Facebook login | You connected a Meta/Facebook account to link a WhatsApp Business Account. | Section 5 — how to revoke and delete. |
2. If you are a business using PROradius Invoicing
2.1 How to request it
Email [email protected] from the email address registered on the account, with the subject "Data deletion request", and include your organization name. We will verify that you are an Owner of the account before acting — we will not delete an organization on the say-so of an unverified sender.
2.2 Deleting parts of your data yourself
You do not need to contact us to remove individual records. While signed in you can delete individual clients and invoices, remove a user's access, and disconnect an integration (which deletes its stored credentials). See section 7.
2.3 What is deleted
Deleting your organization permanently removes:
- your organization profile, branding, and settings;
- all user accounts belonging to it, and their login credentials;
- all records about your clients, including their names, contact details, and addresses;
- invoices, quotations, payments, receipts, wallets, and deposits;
- accounting records — chart of accounts, journal entries, and ledgers;
- items, inventory, vendors, bills, and expenses;
- message and reminder history, including delivery logs;
- integration credentials — access tokens, API keys, and connected-account settings;
- uploaded files and attachments;
- notification tokens registered for your devices.
2.4 What we keep, and why
| What | Why | How long |
|---|---|---|
| Invoices we issued to you, and records of payments you made to us | Lebanese commercial and tax law requires businesses to retain accounting records | 10 years |
| Records of the deletion request itself | To evidence that we honoured it | 3 years |
| Security and audit logs (IP addresses, sign-in events) | Fraud prevention and security investigations | 12 months |
| Anonymised, aggregated statistics | Capacity planning. Cannot be linked back to you or any individual. | Indefinitely |
2.5 How long it takes
| Stage | Timeframe |
|---|---|
| We acknowledge your request | Within 72 hours |
| Identity verification, if needed | Within 7 days |
| Live systems deleted | Within 30 days |
| Encrypted backups rotated out | Within 90 days |
| Written confirmation sent to you | On completion |
Backups are the reason full deletion takes up to 90 days rather than being instant. They are encrypted, are not accessible for ordinary use, and expire on a rolling schedule — we do not restore deleted data from them.
3. If you are a user within someone else's account
Your employer or the account owner controls your user record. Ask the organization's Owner to remove your access. If they cannot be reached, email [email protected] and we will contact them on your behalf.
Note that removing your user account does not delete business records you created — invoices you issued or payments you recorded remain part of that organization's accounting history, which it is legally required to keep.
4. If a business recorded your details in PROradius Invoicing
What to do:
- Contact the business directly — the one that invoices you. They can delete or amend your record themselves.
- If they do not respond, email [email protected] with the business's name and the details they hold about you. We will forward your request and require them to respond, and will tell you what happened.
Please include enough information for us to locate the record — typically the phone number or email address the business holds for you.
5. If you connected a Facebook or Meta account
Some customers connect an official WhatsApp Business Account by signing in with Meta. If you did, here is how to sever it completely:
5.1 Disconnect within PROradius Invoicing
Sign in as an Owner and go to Account → Settings → Integrations, then disable the WhatsApp integration. This stops all message sending and removes the stored credentials from active use. It does not delete your WhatsApp Business Account itself, which belongs to you and remains under your control at Meta.
5.2 Revoke our access at Meta
You can independently remove our app's permissions in your Meta account under Business Settings → Business Integrations, or at Facebook Settings → Business Integrations. Removing it there revokes our token immediately.
5.3 Delete the associated data
To delete message logs and delivery history associated with that connection, email [email protected] with the subject "Delete WhatsApp integration data". The timeframes in section 2.5 apply.
6. Export your data before deleting
While your account is active you can export your core records — clients, invoices, payments, and accounting reports — from the relevant screens in the Service. If you need a complete machine-readable copy, email [email protected] before requesting deletion and we will provide one within 30 days, free of charge.
7. Deleting only part of your data
You do not have to delete everything. Within the Service you can:
- delete an individual client record;
- remove a user's access;
- disconnect an integration, which deletes its stored credentials;
- clear message and reminder history.
Some records cannot be deleted individually where doing so would break your accounting — a paid invoice, for example, is voided rather than erased, so your ledger stays balanced. That is an accounting requirement, not a refusal to honour your rights.
8. Contact and escalation
PROradius Invoicing
Beirut
Lebanon
Deletion requests and privacy enquiries: [email protected]
We acknowledge every request within 72 hours.
If you are not satisfied with how we handled your request, you may complain to the Ministry of Economy and Trade in Lebanon, which supervises Law No. 81/2018. If you are in the European Economic Area or the United Kingdom, you may complain to your local data protection authority.
For more detail on what we collect and why, see our Privacy Policy.