Terms of Service

These Terms of Service ("Terms") govern your access to and use of PROradius Invoicing (the "Service"), operated by PROradius Invoicing ("we", "us", "our"), a company registered in Lebanon, with its registered office in Beirut, Lebanon.

By creating an account, accessing, or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" refers to that entity.

1. Definitions

"Account"

The organization workspace created when you register for the Service.

"Your Data"

All data you or your Users upload to, or generate within, the Service — including information about your own clients, invoices, payments, and accounting records.

"User"

An individual you authorise to access your Account (an employee, collector, accountant, or similar).

"End Client"

A customer of yours whose details you record in the Service, and to whom you may send invoices or reminders through it.

2. Your account

2.1 Eligibility

You must be at least 18 years old and capable of forming a binding contract. The Service is intended for business use, not personal or household use.

2.2 Account security

You are responsible for safeguarding credentials used to access your Account, for all activity that occurs under it, and for the acts and omissions of your Users. Notify us promptly at [email protected] if you believe your Account has been compromised.

2.3 Accurate information

You agree to provide accurate registration information and to keep it current. We may suspend Accounts registered with information we reasonably believe to be false.

3. Fees, trial, and payment

3.1 Free trial

New Accounts may receive a free trial period. At the end of the trial, continued use requires a paid subscription. We may change or withdraw trial offers at any time, but doing so will not shorten a trial already in progress.

3.2 Subscription fees

The Service is billed on a subscription basis, priced by the number of active clients in your Account together with any add-ons you enable. Current pricing is published on our website. Fees are stated exclusive of any applicable taxes, which you are responsible for.

3.3 Changes to pricing

We may change our fees. We will give you at least 30 days' notice before a change takes effect for your Account. If you do not accept a change, your remedy is to cancel before it takes effect.

3.4 Late or failed payment

If payment is not received when due, we may suspend access to the Service after giving you notice and a reasonable opportunity to pay. Suspension does not delete Your Data — see section 9.

3.5 Refunds

Except where required by applicable law, fees are non-refundable. We do not provide refunds or credits for partial subscription periods or for periods in which you did not use the Service.

4. Your Data and who owns what

4.1 Licence you grant us

You grant us a limited, non-exclusive licence to host, store, process, transmit, and display Your Data solely to the extent necessary to operate and support the Service on your behalf.

4.2 Your responsibilities for End Client data

You decide what information about your End Clients you record in the Service and what messages you send them. Accordingly, you are the data controller for that information and we act as your processor. You are responsible for:

• having a lawful basis to collect and process your End Clients' personal data;
• providing your End Clients with any notices required by law;
• obtaining any consent required before sending them messages; and
• honouring their rights in respect of that data.

4.3 Our intellectual property

The Service itself — its software, design, documentation, and trademarks — remains our property or that of our licensors. These Terms grant you a right to use the Service, not ownership of it. You may not copy, reverse-engineer, resell, or create derivative works from the Service except to the extent applicable law prohibits that restriction.

4.4 Feedback

If you send us suggestions for improving the Service, we may use them without obligation or compensation to you.

5. Acceptable use

You agree not to, and not to permit your Users to:

• use the Service to send unsolicited bulk messages, spam, or any communication that violates applicable messaging or telecommunications law;
• upload malicious code, or attempt to gain unauthorised access to the Service, other accounts, or our infrastructure;
• use the Service to store or transmit content that is unlawful, defamatory, infringing, or that you have no right to process;
• probe, scan, load-test, or circumvent any rate limit, quota, or security measure without our prior written consent;
• resell, sublicense, or provide the Service to third parties as a service bureau, except as expressly agreed in writing;
• use the Service in violation of any sanctions or export-control law applicable to you or to us.

5.1 Messaging channels — particular obligations

Where you use the Service to send messages, you additionally agree that:

• you will send only messages related to your genuine business relationship with the recipient — for our WhatsApp integrations, this means transactional billing notifications, not marketing, unless you have separately obtained the required consent and template approvals;
• you will comply with the terms of the underlying provider, including the WhatsApp Business Messaging Policy and Meta's Commerce Policies where applicable;
• you are responsible for any charges the underlying provider bills you directly — in particular, where you connect an official WhatsApp Business Account, Meta bills you directly for conversations and we neither collect nor control those charges;
• you will honour opt-out requests from recipients promptly.

5.2 Suspension for misuse

We may suspend or limit your Account, without prior notice where the situation is urgent, if we reasonably believe it is being used in breach of this section, presents a security risk, or exposes us or other customers to liability. We will tell you why and, where the breach is capable of being remedied, give you an opportunity to remedy it.

6. Third-party services

The Service integrates with third-party platforms — for example messaging providers, payment methods, and device manufacturers. Those services are operated by the relevant third party under their terms, not ours. We are not responsible for their availability, accuracy, pricing, or acts and omissions. Connecting them is your choice, and you are responsible for maintaining any account or credential they require.

7. Availability and support

We aim to keep the Service available and to give reasonable notice of planned maintenance, but we do not guarantee uninterrupted availability unless we have separately agreed a written service-level agreement with you. Support is provided through the channels listed on our website during our normal business hours.

8. Disclaimers

To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free, or that defects will be corrected.

9. Limitation of liability

To the maximum extent permitted by applicable law:

• neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or anticipated savings, even if advised of the possibility;
• our total aggregate liability arising out of or relating to these Terms or the Service, in any twelve-month period, is limited to the total fees you paid us for the Service in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited — including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

10. Indemnity

You will indemnify and hold us harmless against third-party claims, damages, and reasonable legal costs arising from: (a) Your Data; (b) your use of the Service in breach of these Terms or applicable law; or (c) messages you send through the Service. We will notify you promptly of any such claim and give you reasonable control of its defence, and you will not settle in a way that imposes obligations on us without our consent.

11. Term, cancellation, and what happens to your data

11.1 Cancellation by you

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period; you retain access until then, and we do not refund the remainder of that period.

11.2 Termination by us

We may terminate these Terms on notice if you materially breach them and do not remedy the breach within 14 days of being notified, or immediately if you become insolvent or if we are required to do so by law.

11.3 Data export and deletion

12. Changes to these Terms

We may update these Terms. For material changes we will give notice — by email or in the Service — at least 30 days before they take effect. Continued use after the effective date constitutes acceptance. If you do not accept, you may cancel under section 11.1.

13. General

13.1 Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Lebanon. The courts of Beirut, Lebanon have exclusive jurisdiction, save that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

13.2 Entire agreement

These Terms, together with the Privacy Policy and any order form or written agreement signed by both parties, constitute the entire agreement between us and supersede prior discussions on their subject matter.

13.3 Assignment

You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets, on notice to you.

13.4 Severability and waiver

If any provision is held unenforceable, the rest remains in effect and the provision is modified to the minimum extent necessary to make it enforceable. A failure to enforce a provision is not a waiver of it.

13.5 Force majeure

Neither party is liable for failure to perform caused by events beyond its reasonable control, including power or internet failures, acts of government, civil unrest, or armed conflict. This does not excuse an obligation to pay amounts already due.

14. Contact us